At Lowe's, we're dedicated to delivering your purchase as quickly and affordably as possible. We offer a range of delivery and pickup options, so you can choose the shipping method that best meets your needs.
Lowe's is all about stress-free shopping. Buy It Here, Get It There means the convenience to get what you need, when you need it.
Simply choose "Store Pickup" as your shipping option when you place an order on Lowes.com or on our mobile app. You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at your local Lowe's store. Easy, peasy.
NOTE: Available only during normal store operating hours. Not available for all products / categories. Please pick up your item(s) within four days of purchase.
We hope you love what you ordered, but if something isn't right, let us know. We'll exchange your item for something new or refund your money. For added convenience, you can return your order at any Lowe's store for a full refund of the purchase price. See our Returns and Refunds Policy page for more information.
During the checkout process, you'll have the opportunity to choose from a variety of pickup and shipping options. The shipping rate and delivery time will vary based on the method you choose. Delivery options include:
Simply choose "Store Pickup" as your shipping option when you place an order on Lowes.com or on the mobile app. You'll receive an email confirmation and then a follow-up email once your purchase is ready for pickup at your local Lowe's store. Easy, peasy.
Parcel Shipping orders are shipped directly to your location. Orders received by noon ET on business days (Monday through Friday, excluding holidays) are packed and shipped the same day. Items ordered after noon ET will ship the following business day. All orders will be processed within 24 hours.
We currently offer three parcel shipping options:
If the item you wish to purchase is available at your local Lowe's store, you can choose to have it delivered to your home by a Lowe's truck. This option is helpful with items too large or heavy for you to transport on your own. Lowe's Truck Delivery rates are determined by the delivery address's distance from the store, rather than by the item's weight. For more information, visit our Lowe's Home Delivery page.
Factory-Direct Shipping allows us to offer more variety and value with the same level of service as if your purchase was shipped directly by Lowe's. Items delivered via Factory-Direct Shipping are sent straight from the factory to your location at no extra expense. Expedited shipping is not available for this option.
Lowe's offers a variety of shipping methods. When you begin the checkout process, you'll be able to choose from our range of Delivery Options to find the one that works best for you. The shipping method and level of service you choose, as well as your order's total weight, will determine your shipping rates. If you decide to return your order, shipping charges are not refundable.
If your order contains more than one item, Lowe's may expedite delivery by shipping your order from multiple locations. As a result, you may receive multiple packages. There will be no additional shipping costs. You may see more than one charge for shipping on your credit card statement, but the total of these charges will not exceed the total shipping fee calculated on your receipt.
Orders being sent to a P.O. Box or an Army Post Office (APO) or Fleet Post Office (FPO) address can only be sent via standard three to seven business day shipping. For these orders, shipping rates are based on the weight of your order alone. Due to postal regulations, items weighing more than 70 lbs. cannot be shipped to P.O. Box, APO or FPO addresses.
Lowes.com offers shipping to all US addresses, including Alaska, Hawaii, Puerto Rico, Guam, American Samoa, Palau and the US Virgin Islands.
If you choose parcel shipping as your shipping method, your order will be delivered by a third-party shipping provider: UPS, FedEx or the US Postal Service. These carriers offer order tracking service, which allows you to monitor your package as it makes its way to its final address.
When your order has been shipped, you will receive an email shipping confirmation containing a tracking or delivery confirmation number. You can check the status of your shipment in the following ways:
If you misplace your shipping confirmation email, please contact a Lowe's customer service representative at 1-800-445-6937 for assistance, or email us at email@example.com.
With Lowe’s Special Order program, you can shop our virtually endless selection of appliances, hardware, tools, lighting, home décor, kitchen and bath products and more — online or in our stores. In addition to the thousands of items in stock in our stores, there are thousands more available through Special Order. Special Order arrival times vary by manufacturer and product.
You can track your Special Order by clicking Your Account at the top of the page and then clicking on thePurchases tab. When your Special Order arrives at the store, a customer service associate will call to let you know your purchase is available for pickup or delivery.
For more information, visit our Special Orders page.
We hope you love what you purchased, but if something isn't right, let us know. We want you to be completely satisfied with your purchase from Lowe's.
Some things to know about returning your online purchase:
For terms and conditions, see our Returns and Refunds Policy.
*Some items, such as outdoor power equipment and major appliances, have shorter return periods and additional restrictions. See Returns and Refunds Policy for details.